What happens when Indian sales teams switch to telecrm.

From 10-person SMBs to 10,000-person enterprises. EdTech, Logistics, Real Estate, Automotive and more — here's what changed when they ran their sales on telecrm.

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Automotive
Mahindra Fes

The world's largest tractor manufacturer by volume introduced structured CRM-led operations to its used tractor resale division across rural India — replacing Excel and manual handovers with geo-based routing and automated assignment.

15–20%
Month-on-month overall business growth
5–10%
Growth in digital lead contribution

Earlier, our used tractor resale process was dependent on Excel sheets and manual coordination between teams. With telecrm, every qualified lead moves automatically to the right store and performance is measurable at every stage. The improvement in growth and operational clarity has been significant.

LT
Leadership Team
Mahindra Farm Equipment Sector
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Travel & Education
Osaka Group

A 150+ person multi-vertical service provider in Kerala unified Visa, Tickets, Insurance, Forex, Tours and Education verticals — eliminating Excel-based lead tracking and fragmented communication across six business lines.

90%
Improvement in inter-team collaboration
70%
Faster notifications and follow-ups

After getting onboarded with telecrm, the system was easy to adapt to and manage. I was able to train my entire team within a short span of time because of its simplicity. telecrm has helped us bring structure to our lead management process across different verticals.

S
Saranya
Customer Relation Manager, Osaka Group
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Staffing
Futwork

A Mumbai-based telecalling and recruitment company with 15,000+ trained agents replaced scattered Google Sheets and manual tracking with a fully structured, analytics-driven recruitment pipeline.

60%
Improvement in operational efficiency
Zero
Duplicate candidate entries post-implementation

telecrm has completely transformed the way we work. It has centralised our entire process, making everything more organised and structured. Now, I can access any data instantly without worrying about missing anything.

MG
Mayur Gaonkar
Head of Recruitment, Futwork
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Real Estate
House Choice

A Bangalore-based real estate brokerage replaced its internally-built CRM with telecrm's AI-powered qualification, property matching and stage-based automation — hitting measurable results within 3 months.

30–40%
Increase in operational efficiency in 3 months
60%
Increase in customer registrations

Before telecrm, managing leads from multiple sources was messy and time-consuming. Once we shifted everything into telecrm, we finally had all our data in one place and could manage the flow better.

HS
Hari Shankar
Founder, House Choice
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Manufacturing
Varthagam

A Tirupur-based B2B apparel manufacturer serving global fashion brands replaced Zoho CRM, WATI and Excel with telecrm — centralising communication, structuring the pipeline and automating follow-ups across a ₹3.5Cr+ active pipeline.

80%
Fewer missed follow-ups
₹3.5Cr+
Pipeline now visible at a glance

With ₹3.5 Cr+ worth of deals visible at a glance, our forecasting has become sharper and revenue planning more strategic.

S
Srinivasan
Co-founder, Varthagam International
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Healthcare
Research Ayu

A Maharashtra-based Ayurvedic healthcare brand scaled patient acquisition from 10 to 700+ agents across 4 metros — unifying lead capture, cloud telephony, SIM fallback, WhatsApp and AI call audit on one platform.

70×
Agent capacity growth (10 → 700+)
~100%
Patient calls connected via SIM fallback

We grew from 10 agents to 700+ across India, and telecrm has genuinely been a life saviour for us.

RA
Research Ayu Leadership
Maharashtra, India
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EdTech
Byjus

India's largest EdTech company migrated 10,000+ team members and 15 crore lead records to telecrm — unifying telephony, WhatsApp and lead ops in 40 days.

40%
Reduction in total CRM costs
40d
Full migration with zero disruption

What used to take a quarter, telecrm delivered in six weeks. Their team operated as an extension of ours — not a vendor on a ticket queue.

BI
BYJU'S Implementation Lead
On the migration programme
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Automotive
Ideal Dealers

An authorised Tata Motors dealership in Bihar unified sales, service, insurance and scrap operations across 7 verticals — creating a continuous vehicle lifecycle system from first inquiry through to scrappage and future resale.

7
Verticals unified on a single system
100%
Customer lifecycle visibility across departments

I evaluated several CRMs, but telecrm stood out for its ease of use and actionability. It gives us clear visibility into calls, showing exactly how many leads are being engaged and converted.

KH
Keshav Himatsingka
Owner, Ideal Dealers Private Limited
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Logistics
Shiprocket

India's leading logistics platform unified field sales, inside sales, retention and support across 5 verticals — B2B Cargo, Domestic, Quick, Regional and Cargo Support — on one CRM backbone.

5
Operational verticals unified on one platform
50%
Reduction in support cost and effort

We recently switched to telecrm — the entire migration was smooth and well-managed. We were able to successfully onboard all our processes without any complications. telecrm provides all the capabilities needed to streamline and manage our business operations effectively.

AG
Abhinav Garg
Sr. Director, Shiprocket
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