Everything you need to
get started and keep going.
From your first login to your hundredth deal — find answers, guides, and resources for every stage of your telecrm journey.
Support resources
Find what you need, fast.
Useful resources that answer 90% of your questions — before you need to reach out to us.
The questions every telecrm user asks — answered clearly, without jargon. Organised by topic so you find answers in seconds, not minutes.
- Setup & onboarding. How to add users, configure lead sources, and get your pipeline running from day one.
- Calls & WhatsApp. How call recording works, how to set up WhatsApp Business, and what happens when a call drops.
- Billing & plans. What's included at each plan level, how to upgrade, and what happens at renewal.
A structured onboarding path that takes your team from account creation to a fully configured, live sales operation — in the shortest time possible.
- Account setup. Add your team, configure roles and permissions, and connect your lead sources in a guided step-by-step flow.
- Pipeline configuration. Build your custom stages, set required fields, and activate automation rules before your first lead arrives.
- Team readiness. Short training guides for owners, managers, and reps — each role gets exactly the context it needs, nothing more.
Structured video courses covering every part of the telecrm platform — from first setup to advanced automation. Learn at your own pace, in the order that makes sense for your role.
- Troubleshooting & FAQs. Solve common issues fast — duplicate leads, missed calls, integration errors, and more — without raising a support ticket.
- Admin LMS · Caller LMS. Dedicated courses for admins setting up workspaces and callers learning the day-to-day platform — each role gets exactly what it needs.
- WhatsApp Cloud API · Integrations · Automations. Advanced courses for teams ready to go deeper — connect your lead sources, automate your workflows, and set up WhatsApp Business end to end.
Sales, CRM, and telecrm-specific terminology — defined plainly, without assumption. Useful for new team members getting up to speed and experienced users who want precision.
- CRM and sales terms. Lead, pipeline, stage, conversion rate, MQL, SQL — every term your team will encounter, explained in plain language.
- telecrm-specific terms. Workspace, campaign, CAPI, IVR, round-robin assignment — how telecrm uses these terms and what they mean in practice.
- Indian market context. Terms specific to the Indian sales environment — IndiaMart lead types, JustDial classifications, and platform-specific definitions.
Are you ready
to get started?
No jargon. We'll show you exactly how telecrm works for your business — your industry, your team size, your lead sources. The demo is free. The setup is guided. The commitment is yours to make when you're ready.
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- Response within 24 hours
- 5,000+ businesses onboarded
- Fast setup
FAQ
Your questions, answered plainly.
What support resources are available?
FAQs, onboarding guides, a learning repository, a glossary of CRM terms, and device recommendations — everything to get started and keep going.
How quickly can I onboard?
Onboarding guides walk you through setup, which is typically completed within 24 hours.
Which devices does telecrm recommend?
See Recommended Devices for the supported Android handsets and minimum specs for call recording and CRM features.
Where do I find answers to common questions?
Start with the FAQs, then explore the Learning Repository and Glossary for deeper guidance.