Legal

Your data.
Handled with care.

How we collect, use, and protect your information.

Terms of Use

By installing telecrm, you are agreeing to be bound by this App's Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing telecrm. The materials contained in this telecrm website and App are protected by applicable copyright and trademark law.

What information do we collect?

We use sign-in with Google for authenticating your account in the app. Using this, we collect your full name, email address, phone number, and publicly available profile picture from your Google account. We do not collect any usage data of email, Drive, Docs, or any other private data from your Google account.

We also collect your call logs data and phone numbers, which is crucial to enable key CRM features like accurate logging and reporting of all business calls, mapping them with the right phone number in the CRM, and sending you WhatsApp notifications for your follow-ups. This data is sent to app.telecrm.in where the entire app works.

We collect details of your Android version, device brand, and model number for analytics and debugging purposes only. This information is not used for advertising or shared with any third party.

We collect information from you when you place an order or respond to a survey. When ordering or registering on our site, you may be asked to enter your name or email address. You may, however, visit our site anonymously.

What do we use your information for?

Call logs data: We use your call logs data for accurate logging and reporting of all business calls in the CRM.

Other data:

To personalise your experience and better respond to your individual needs.
To improve our product based on information and feedback we receive from you.
To improve customer service and respond more effectively to your support needs.
To process transactions. Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails with information, responses to inquiries, and other requests or questions.

telecrm's use of information received from Google APIs will adhere to the Google API Services User Data Policy and Google Privacy Policy, including the Limited Use requirements. To remove telecrm access from your Google account, visit your Google security settings page.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway provider's database, accessible only by those with special access rights.

Your User Data uploaded remains yours. telecrm will not redistribute, publish, or disclose publicly any uploaded User Data unless required by law. telecrm does not automatically review all User Data uploaded to the platform, but reserves the right to refuse or remove any User Data that violates our terms.

Do we use cookies?

Yes. We use cookies to enable key features like user authentication and chat support, and to improve the overall user experience of the app and site.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or servicing you, as long as they agree to keep this information confidential. We may also release information to comply with the law or protect our rights.

Facebook Integration

When you integrate telecrm with Facebook, we collect your Facebook authentication information for authentication purposes only. After integration, leads from your Facebook lead forms are also fetched and collected into the CRM in real time. You can view all leads collected from Facebook on the Facebook integration dashboard.

To request deletion of Facebook integration data, write to r@telecrm.in from your registered email address. All personal data acquired from Facebook will be removed within 7 working days. Note that deleting this data will also remove all CRM history created on those leads.

Third-party links

At our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

Children's Privacy

We are in compliance with COPPA (Children Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contact Us

Flamon Cloudtech Private Limited
Gurugram, Haryana, India
r@telecrm.in

These conditions shall be governed by and construed in accordance with the laws of India. The courts and tribunals at Gurgaon, India shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with this agreement.

Your data.Handled with care.