Legal

Cancellations & refunds.
Transparent and fair.

Our refund policy for quarterly, annual, and monthly subscription plans.

Welcome to telecrm! These terms outline the rules and regulations for cancellations and refunds from Flamon Cloudtech Pvt. Ltd., located at telecrm.in.

15-Day Refund Policy

For all quarterly and annual plans, we offer a full refund within the first fifteen days if we are unable to deliver the promised services, or if you are unable to adapt to the software after reasonable use.

To process your refund, we request that you participate in a brief feedback call so we can better understand your concerns and continue improving our services.

Monthly Plan Refunds

Our monthly plans are non-refundable. In specific cases where the sales team has offered a one-time trial on a monthly subscription plan, this policy will still apply and no refunds will be granted.

Pro-Rated Refunds

In circumstances where promised features are not being delivered, we may consider granting a refund for the unused subscription period. However, this is subject to the sole discretion of our management team.

For example: if you have an annual plan and, after three months, a promised feature is not delivered, you can raise a refund request with our support team. We will aim to resolve the issue within 30 days. If the issue remains unresolved after 30 days, a refund will be provided for the remaining 9 months of your subscription.

No Refund Upon Misunderstanding or Misconduct

Refunds will not be provided in cases where users have misunderstood the product features or engaged in inappropriate behaviour with our support team. This includes demanding a refund due to disagreements with our team, seeking support outside of designated support hours, and other similar situations.

All refund requests will be evaluated on a case-by-case basis. We are committed to your satisfaction and appreciate your understanding of our refund policies.

Changes to this Policy

If we decide to change our Cancellation & Refund Policy, we will post those changes on this page.

These conditions shall be governed by and construed in accordance with the laws of India. The courts and tribunals at Gurgaon, India shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with this agreement.